Frequently Asked Questions

Orders & Shipping

How long does delivery take?

Most orders within Lagos are delivered in 1–2 business days. Nationwide delivery typically takes 2–5 business days depending on your location.

Can I track my order?

Yes! Once your order ships you'll receive an email with a tracking link. You can also visit our order tracking page.

Products

Are your products natural?

Absolutely. We use only natural ingredients with no artificial additives, colours, or preservatives.

Do you cater for dietary needs?

Many of our products are vegan-friendly, gluten-free, or allergen-conscious. Check each product page for detailed information.

Returns & Refunds

What is your refund policy?

We accept refund requests within 7 days of delivery. Please contact us or submit a refund request from your account orders page.